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Shipping / Return Policy

HOW DO I RETURN AN ITEM?

Money-Back Guarantee

US Customers:  If you are not satisfied with a full-length pair of Insoles that you have purchased from this website, you may return it within 90 days of delivery for a full refund of the purchase price, including standard domestic outbound shipping and handling charges (USPS Ground Advantage)

NOTE: With the exception of the Perfect Fit™ package which contains two pair of insoles which are both refundable in used condition, if you purchase multiple pair and wish to return them, refund will only be given for one used pair (your 90-day trial pair) and additional unused pair. The Solemate™ MicroLifts™ are not covered by our performance guarantee, so if you're new to our insole technology, start with a three pack.

If you purchased our insoles from a distributor outside the US, check the return policies of your local distributor. If you purchased your insoles from Posture Dynamics through MortonsFoot.com and they were shipped to a non-US address, you will receive a refund for the product purchase only. Outbound shipping and handling charges are not refundable for international shipments.

Credit

Your refund will be applied through your original method of payment within 10 days of our receipt. You will receive a notification through the applicable payment portal of your refund.

Damaged or Defective Items

If you receive a damaged or defective item, contact Posture Dynamics within 30 days of delivery at 888-790-4100. Please supply Posture Dynamics with your order number.  Posture Dynamics will also need your e-mail address and phone number. Posture Dynamics will make every reasonable effort to replace the item in a timely manner.

Return Instructions

You do not need an RMA number.  Please include a note saying that you would like a full refund.

For your protection, we recommend that you use UPS or Insured Parcel Post for your return.

  1.     Enclose the original packing list.  If you cannot send your packing list, please include your billing name, and address, phone number and email.
  2.     All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Return to:

Posture Dynamics
325 Washington St. NE, #431
Olympia, WA 98501

For assistance, contact us toll free M-Th, 9 AM - 4 PM Pacific time at: 888-790-4100.